Monday - Friday 8:30am-6:00pm EST 1-800-221-4792
As a College Success member, what kind of certification is required and how do I submit that information?
How do I renew an individual membership for a child or an adult?
As an educator, how do I find or edit a student's login information?
How current does the certification/proof of disability need to be for me or my child to qualify?
My state has a grant program for Learning Ally. How can I apply for my school to be included?
As an educator, why do I have to confirm my profile every year?
Does Learning Ally have student reading programs?
As a specialist, how do I complete a qualification request for my client online?
As a specialist, how can I update my login information?
How do I update my account information, like contact or credit card information?
I only need 1 audiobook. Is it possible to just purchase a single audiobook?
I heard that the membership was free, why do I have to pay if I'm submitting proof of eligibility?
I added 3 books to the bookshelf and now I can't add anymore. What am I doing wrong?
As a parent or individual member, why is qualification required for Learning Ally membership?
As an educator, how do I edit educator accounts?
Can I download and listen to audiobooks as an Educator?
How can I refer a client online, for individual membership with Learning Ally?
How do I download books as a Specialist? How many books can I access?
How can I be removed from Learning Ally's mailing list?
How do I locate or update my child's login as the parent?
What type of support and professional learning opportunities does Learning Ally offer?
What is Learning Ally's College Success Program Core Curriculum?
Does Learning Ally's College Success program include mentorship?
How do I cancel my account?
How do I delete a student account?
How do I assign books to my students?
As an educator, how do I determine eligibility for a student to use the Learning Ally Audiobook Solution, and why is this required?
As an educator, how do I add students?
Why is the password field blank in the student login section?
What kind of educator roles are available in the Educator Portal and what permissions do they have?
As an educator, how do I remove a book from a student's bookshelf?
The student I want to manage already has a Learning Ally account through another school. How can I get them under the correct school?
Is membership to Learning Ally available to those outside of the United States?
How do I get a Specialist/Certifier account so I can refer my clients for Learning Ally?
As a parent or individual, is Learning Ally membership free with proof of a print disability?
Are ELL, ESL, or ESOL students eligible to receive audiobooks from Learning Ally?
Can all students have access to Learning Ally?
If a student has an IEP or 504, does that automatically make them eligible for Learning Ally?
Do students in Tiers 2 or 3 of the RTI process or MTSS eligible for the Learning Ally Audiobook Solution?
Does an Educator or other professional need to submit documentation for an eligible student?
Are individuals with other significant disabilities such as ADD/ADHD, autism, intellectual disabilities, other health impairments, or the emotionally disturbed eligible for Learning Ally?
If an individual has a temporary condition that affects their ability to read standard print, can they get access to Learning Ally?
How do Learning Ally audiobooks support students in reading and gaining access to content?
Representatives are available at 800-221-4792 Monday through Friday, from 8:30am-6:00pm EST.
20 Roszel Rd.
Princeton, NJ 08540
Phone: 800-221-4792, option 4
Phone: 800-221-4792, option 3
Phone: 800-221-4792, option 2
If you have any questions on accessibility or the use of screen readers with our products or
services, please email us at